At Forlaha, we appreciate your trust in us and aim to ensure your satisfaction with every purchase. Our refund policy is crafted to offer you a seamless and transparent process, making your shopping experience with Forlaha enjoyable and worry-free. Please take a moment to review our refund policy:
14-Day Money-Back Guarantee: Forlaha proudly stands behind the quality of our products. You have a generous 14 days from the date of purchase to request a refund if you are not completely satisfied with your order.
Unused and Unworn Items: To qualify for a refund, the item must be in its original, unused, and unworn condition. All tags must be attached, and the item should be returned in its original packaging.
Effortless Returns Process: Initiating a return is easy. Contact our dedicated customer service team at 01063695035 to request a return authorization. Once approved, follow the provided instructions to return the item(s). Please note that return shipping costs are the responsibility of the customer.
Refund Process: Upon receiving the returned item(s) and verifying their condition, Forlaha will promptly process your refund. Refunds will be issued using the original payment method.
Exclusions: Certain items, such as personalized or customized products, may not be eligible for a refund unless there is a defect or error on our part. Additionally, final sale and clearance items are non-refundable.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. Forlaha will arrange for a return and either a replacement or a full refund, covering return shipping costs.
Refund Inquiries: For any questions or concerns about your refund, feel free to reach out to our customer service team at [your contact email/phone number]. We are here to assist you.
Forlaha is committed to providing you with stylish, high-quality products and exceptional service. Thank you for choosing us for your fashion needs. Your satisfaction is our top priority.
